What Is esim.vn's Refund Policy?

This article explains the key points of esim.vn's refund policy.

Refunds for data plans that haven't been activated

If the eSIM you purchased hasn't been installed, or the data plan hasn't been activated yet, you can request a full refund within 07 days of your purchase date.

Refunds for data plans that are activated or barely used

Once you've installed the eSIM and activated the data plan, esim.vn considers it used, so a full refund can't be guaranteed in that case. That said, esim.vn may still approve a partial or full refund if:

• You weren't able to use most of your data because of a quality issue on esim.vn's side.

• The data plan was activated but is still almost entirely unused (more than 99% of the data remaining).

For full details on eligibility, please check section 2.3 – Refund Policy in esim.vn's Terms of Service.

If you'd like to request a refund, the quickest way is to submit a refund request directly through esim.vn's official website.